Why Your Privacy Is Safe With Us
Six Layers of Protection Your Data
256-bit SSL Encryption
All data transmitted between your device and rajabuaya's servers is protected by industry-grade 256-bit SSL encryption — the same standard used by leading financial institutions.
Protected Database
Your personal data is stored in an encrypted database, isolated from public-facing data. Internal access is restricted to authorised staff under strict monitoring.
Strict Access Controls
Two-factor authentication (2FA) is available for all accounts. No one — including our support staff — can access your account without your authorisation.
No Data Sales
Rajabuaya does not sell, rent, or commercialise your personal data to any third party for marketing purposes. Your data belongs entirely to you.
Legal Compliance
Our Privacy Policy is drafted in accordance with Malaysia's legal requirements, including the Personal Data Protection Act 2010 (PDPA), to ensure your rights are always protected.
Periodic Review
The rajabuaya security team conducts regular privacy audits to ensure our data protection systems remain up to date and meet current standards.
1Introduction
Welcome to the rajabuaya Privacy Policy page. We understand how important privacy is in today's digital world, especially when it comes to online activities such as gambling. That is why we take careful and comprehensive steps to ensure every piece of your information is handled with full responsibility.
This Privacy Policy explains how RajaBuaya — accessible at rajabuaya.vu — collect, use, store, and protect your personal information when you use our platform. It also explains the rights you hold regarding that personal data.
By registering for or using any rajabuaya services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us regarding data deletion.
This Privacy Policy applies to all rajabuaya services, including the website, mobile app, customer support, and all our official communication channels.
2Information We Collect
We collect various types of information depending on how you interact with the RajaBuaya platform. Generally, this information falls into two main categories:
Information You Provide Directly:
- Full name as it appears on your official identification document.
- Date of birth for age verification purposes.
- Email address and mobile phone number.
- Current residential address.
- Bank account details for processing deposits and withdrawals.
- Copies of identification documents (MyKad, passport) for the KYC process.
- A selfie or facial photo for biometric identity verification.
Information Collected Automatically:
- IP address and general location information.
- Device type, operating system and browser version used.
- Gaming activity history and transaction records within the platform.
- Login session time and duration.
- Cookie data and similar tracking technologies.
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC & Account Verification |
| Contact | Email, phone number | Communication & Notifications |
| Financial | Bank account number | Deposit & Withdrawal |
| Technical | IP, device, browser | Security & Analytics |
| Transactions | Betting history & payments | Compliance & Services |
3How We Use Your Data
Rajabuaya uses the information collected solely for legitimate and necessary purposes in order to provide you with the best service. Below is a detailed description of how your data is used:
- Account Management: Creating, verifying and managing your member account, including the mandatory KYC process.
- Transaction Processing: Processing all deposits, withdrawals and bonus payments securely and accurately.
- Platform Security: Detecting and preventing fraud, money laundering and unauthorised account access.
- Service Improvement: Analysing usage patterns to improve platform performance, user interface and overall gaming experience.
- Service Communications: Sending important notifications relating to your account, transactions, promotions and relevant policy updates.
- Legal Compliance: Fulfilling reporting and compliance obligations to relevant regulatory authorities.
- Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gambling support.
We will not use your data for any other purpose not stated here without first obtaining your explicit consent.
4Information Sharing
Rajabuaya does not sell or share your personal information with third parties for marketing or commercial purposes. However, in certain limited situations, we may need to share information with the following parties:
- Payment Service Providers: Transaction details that must be shared with payment processors to facilitate secure deposits and withdrawals.
- Technical Service Providers: Cloud infrastructure, cybersecurity and analytics providers that help us operate the platform — all bound by strict confidentiality agreements.
- Regulatory Bodies & Law Enforcement: When required by law or upon a valid request from a competent authority.
- Identity Verification Partners: Trusted third parties that assist with KYC verification and document review, subject to strict data protection agreements.
All third parties we work with have undergone rigorous security assessments and are required to comply with data protection standards equivalent to or higher than those of rajabuaya.
5Cookies & Tracking Technologies
Rajabuaya uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information about how you use the platform to help us make improvements.
- Functional Cookies: Remembering your preferences and settings, such as language and preferred currency display.
- Analytics Cookies: Helping us understand traffic and usage patterns to optimise platform performance.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect specific features on our platform. For more information on managing cookies, refer to your browser's help documentation.
6Data Security
Protecting your data is rajabuaya's highest priority. We implement multiple layers of technical and organisational security to ensure your information is always protected:
- End-to-End Encryption: All data communications use the latest TLS 1.3 protocol with 256-bit encryption.
- Firewall & Intrusion Detection System: Our servers are protected by multi-layered firewalls and real-time threat detection systems.
- Regular Security Audits: Penetration testing and security audits are conducted regularly by independent security experts.
- Internal Access Controls: Staff are only granted access to the data required for their specific role, in accordance with the principle of least privilege.
- 24/7 Monitoring: Our cybersecurity team monitors our systems around the clock to detect any suspicious activity.
While we take all reasonable precautions, no security system is entirely perfect. You are also responsible for keeping your password and account login details secure.
7Data Retention & Deletion
Rajabuaya retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
In general, data retention periods are as follows:
- Active Account Data: Retained for the duration your account remains active, plus any period required by law.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
- KYC & Identity Verification Data: Retained in accordance with applicable anti-money laundering (AML) compliance requirements.
- Activity & Security Logs: Retained for 2 years for security investigation purposes if required.
- Marketing Data: Retained until you withdraw consent or request unsubscription.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. You may request deletion of your account and data by contacting our support team, subject to any legal retention obligations that may still apply.
8Your Rights
As a rajabuaya member, you have certain rights regarding your personal data under applicable data protection laws. Below is a summary of those rights:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data.
Right to Erasure
You may request deletion of your data subject to applicable legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You have the right to receive your data in a structured, machine-readable format.
Right to Restriction
You may request restriction of data processing under certain circumstances as defined by law.
To exercise any of the above rights, contact our privacy team via email at [email protected]. We will process your request within 30 business days.
9Children's Privacy
Rajabuaya is a platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that we have collected data from someone under 18 years of age, we will take immediate steps to delete that data and close the account in question. If you are aware that a minor has registered an account on our platform, please notify us immediately via our support email so that appropriate action can be taken.
Parents and guardians are encouraged to monitor their children's online activity and ensure that no child accesses online gambling platforms such as rajabuaya.
10Privacy Policy Amendments
Rajabuaya reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will notify you via:
- Pop-up notifications or banners on the platform when you log in.
- Notification emails to the address registered in your account.
- Update the "Last Updated" date at the top of this page.
It is your responsibility to review this Privacy Policy page periodically. Continued use of the rajabuaya platform after any amendments are posted constitutes your acceptance of and agreement to the updated Privacy Policy.
11Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 directly within the platform after login.
- FAQ: Visit page FAQ for frequently asked questions.
Our data protection team will respond to every privacy-related enquiry within 5 to 10 business days. For more complex complaints or those requiring in-depth investigation, we will notify you of a more accurate timeline upon receiving your report.
Your privacy is our priority. rajabuaya is committed to being a transparent, trustworthy, and responsible platform in handling every detail of your personal data.
Your Data is Safe, Your Games are Fun
Join over 500,000 rajabuaya members who play with peace of mind, knowing their privacy and data security are always protected.