Rajabuaya FAQ

The minimum age to register and use the RajaBuaya platform is 18 years old. This policy is strictly enforced in compliance with responsible gambling regulations. During the account verification process, we may request an identification document to confirm your age. Accounts found to belong to underage individuals will be terminated immediately and all balances returned in accordance with established procedures.

No, each individual is only permitted to hold one account at rajabuaya. Owning multiple accounts violates our Terms and Conditions and may result in all such accounts being suspended or terminated. If you have forgotten your password or are having trouble accessing your existing account, please use the "Forgot Password" function or contact our live chat support for assistance. We can help you recover access without needing to create a new account.

Log in to your account and go to the Profile Settings section. There you can update your phone number, email address, and other details. However, your full name and identification number cannot be changed on your own for security reasons. For changes to that information, please contact our customer support team with the required supporting documents. The update process is usually completed within 1 to 3 business days.

The minimum deposit amount at RajaBuaya is as low as RM10, making it an accessible platform for members of all levels. This lets you explore a wide range of games without committing a large amount upfront. There is no strict maximum deposit limit; however, for larger deposit amounts, we may require additional verification to ensure the security of your transaction.

Most deposits are processed automatically and credited to your RajaBuaya account within 1 to 5 minutes. For bank transfers, processing time depends on your bank but typically does not exceed 10 minutes during business hours. If your deposit has not been credited after 30 minutes, please contact our support team with proof of transfer (screenshot or receipt) for immediate verification. We will resolve the issue as quickly as possible.

The minimum withdrawal amount at RajaBuaya is RM30 per transaction. The maximum withdrawal limit depends on your account verification level — accounts that have completed full KYC verification enjoy higher withdrawal limits. To unlock premium withdrawal limits, simply complete the identity verification process through your Account Settings. This protects you and ensures that only you can withdraw funds from your account.

There are several reasons why a withdrawal may be delayed or rejected: (1) The bank account holder's name does not match your rajabuaya account name, (2) The wagering requirement for a bonus has not been fully met, (3) Your account has not completed identity verification (KYC), (4) The bank account details entered are incorrect. Please check all of these points before contacting support. If everything is in order but the withdrawal is still delayed beyond 2 hours, contact our live chat immediately.

A wagering requirement refers to the number of times you must wager the bonus amount before any winnings derived from that bonus can be withdrawn. For example, if you receive a RM50 bonus with a 10x wagering requirement, you must place bets totalling RM500 (RM50 x 10) before you can withdraw those winnings. Your wagering progress can be monitored from your account dashboard. The games eligible to contribute towards this requirement vary by promotion.

RajaBuaya's weekly cashback is calculated automatically based on your wagering activity throughout the previous week and is typically credited to your account every Monday. However, for certain cashback promotions, you may need to claim it manually via the Promotions page or by contacting live chat support within the specified time window. Check the Promotions page every week to make sure you never miss a claim.

If you suspect your account has been accessed without authorization, take the following steps immediately: (1) Change your account password right away, (2) Enable two-factor authentication if you haven't already, (3) Review your login history and account activity to identify any suspicious actions, (4) Contact our live chat support immediately to temporarily freeze your account while an investigation is conducted. Our security team will assist in investigating and restoring your account as quickly as possible.

Absolutely not. rajabuaya will never ask for your password, PIN, credit card number or any other sensitive information via email, live chat or any other communication channel. If you receive any message or email claiming to be from rajabuaya and requesting your personal information or password, it is a phishing attempt. Please ignore it and do not click any links in that message. Report it directly to our support team so we can take further action.

A strong password is your account's first line of defense. We recommend a password of at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters such as @, #, or !. Avoid using personal information such as your date of birth, name, or phone number as your password. Do not reuse the same password across other platforms. Change your password at least once every 3 months and enable two-factor authentication for layered protection.